Pls note this style cup may have bit scatch on bottle, but not quality problems. Scratch of the cup is unavoidable from factory making process of machine models. We don't accept buyer's refund or return back request for this excuse. Pls buy carefully and read product description first before purchase it. We usually send straw as gift with buyer ordered this cup together, pls note straw only as gift. Straw always packed on pouch box, pls find carefully. there is some differences in color between picture and real subject, please refer to the real subject. We don't accept any refund for color. ❤About Us: (read it clearly before ordering) Delivery period: 1-3 days Metro Manila Provincial 3-6 days province ★Please try to self-service, our online customer service will reply you ASAP. ★We will arrange your order once we receive your order info, we will complete the pickup within 1-3 days. ☞No Cancelation Once the Order is on Process. Please check your order info clearly before you put order. ♥Please don't blame us for the late delivers of courier. It’s the responsibility of the delivery company. ×No rush order (item are ready to ship, but The speed of courier is out of our control) ✔ Please Rate us at 5★★★★★ if you are satisfied. if you have any problem with our Order, Approach us first