WELCOME TO THE.OUTLET! -All our product is direct from factory outlets from overseas. -All product is well maintained and checked for damages before shipment -We try to take picture of the products before shipment (but do note that sometimes we can't due to high volume of orders, because of that we are truly sorry) -When the product arrives please check it first for damages before paying(if your order is COD). -If the product meets your expectations please rate us a 5 star it would gladly help us in establishing our shop. -if there is a problem please do chat with our friendly customer services, thank you very much!