This item is covered with 7 days Return Policy. Before/After filing a request, kindly reach out to Gameline CSR. (videos and pictures are required) ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Lucky Fox Wireless Gamepad Pro P4 Series for PlayStation®4 & Windows. With a sleek design, non-slip grips, and textured trigger and shoulder buttons, you’ll easily crush the competition and look good doing it.  Pairing Guides PlayStation®4 Connection 1. Connect game controller to PlayStation 4 with the included USB cable. 2. Long press SHARE button and HOME button at the same time. The LED indicator light will flash white to indicate paring state. 3. Wait for over 5 s, and LED indicator light will change color to indicate the successful connection. Note: Wireless Connection: Long press SHARE button and HOME button at the same time. The LED indicator light will change color to indicate successful connection. Android Connection 1.Turn on Bluetooth on Android device. 2.Press SHARE button and HOME button simultaneously over 3 s, and the LED indicator light will flash white to indicate pairing state. 3.Select "PC263 Controller" in the Bluetooth list of Android device and click it to connect. The indicator light will stay on to indicate successful connection. PC Connection Connect product to PC with the included USB cable. The indicator light will turn from white to red to indicate successful connection. Note: Only support DirectInput mode.