· You must check the item immediately when you received the package, test the item for 4-6 days before clicking the receive button just in case there is a factory defect or damage you can click the return/refund button. In able to send back the item through your nearest MLhuillier branch for FREE. You must tap the return/refund button and wait for the reference number that will be sent to you via email. Click this link for Return/Refund Steps https://help.shopee.ph/ph/s/article/Return-Refund-for-Shopee-Mall-Products-1542963400146

· Shopee must receive the item and inspect it first before returning the money to your Shopee Wallet. You can contact their customer service to update your refund/return.

· The buyer is accountable to inspect the item and report its defect/damage right away to claim the Shopee guarantee(return/refund). Therefore, if the buyer didn’t check the item and file his/her complaint beyond the guarantee he/she should be responsible for the shipping return/cost for the item. Furthermore, He/she cannot refund/return the item. THANKYOU!

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