Welcome to HUG Official Store! [ACTIVE] 8AM to 5PM / Monday to Saturday [SHIPMENT] 1 to 2 Days ship out order [PRODUCT] All of our products are 100% Brand New and carefully tested before we ship out to the courier [PAYMENT] We offer COD but kindly check it with your account if COD is applicable using your address. [RETURN & REFUND] Do not click the "ORDER RECEIVE" button until you completely check the item.. otherwise return and refund will not be accepted and process anymore [WARRANTY] We offer 1 year service warranty and 5 days return and refund. 🔴 All freebies items are not included for return/refund, replacement and warranty 🔴 🔴 RETURN/REFUND AND WARRANTY 🔴 ➡️ All items are in good condition, we have tested and packed the items properly before we ship out your item. If the item is physically damage/incomplete/wrong item/ factory defect, we offer 5 DAYS for RETURN AND REFUND upon received of the item. For WARRANTY: We offer 1 YEAR SERVICE WARRANTY, it only applies to the main unit and DOESN'T COVER THE ACCESSORIES AND FREEBIES OF ITEM. ➡️Do not click the "ORDER RECEIVE" button until you completely check the item.. otherwise return and refund will not be accepted and process anymore ➡️WARRANTY INCLUDE: V-Line or H-Line /No Display and Sound / Flickering Display /Distorted Sound /Auto Restart / Abnormal Display / Pixelated Display / Red Stand By / Deadpixel / Defective Timing Control Board /Hang logo ➡️VOID FOR WARRANTY Broken LED Panel / Soak LED Panel / Urinated by animal in LED Panel / Tampered Mother Board (un-authorized opening of unit) 🔴 FEEDBACK/RATING 🔴 ➡️ Please let us know your concern by messaging or calling us before rating the item. Give us a chance to make things right so we can settle our problem. 🔴 CANCELLING ORDERS 🔴 ➡️ Be sure to leave us a message stating the reason of your order cancellation. You only have 30 mins to cancel your order. We reject cancellation request once the item is already processed or already shipped out. Customers must be careful when ordering an item online so please be sure before you checkout