Community Rules

We want to build a friendly and positive community here at Shopee! Our Community Rules serve as guidelines for all buyers and sellers to preserve a safe environment for shopping and selling on-the-go. Go through these do’s and don’ts when using our mobile marketplace. By using Shopee, you agree to our Terms of Service found here.


We are committed to keeping our community safe with everybody’s effort.


The Do’s


1. Sell, not advertise
Shopee is designed as a venue to assist transactions between buyers and sellers -- not a platform for advertisements. You should only list products that you are intending to sell on Shopee.

Here are some examples of advertising:

- Adding a link on your product page that leads to a separate website.
- Any text in your product description and/or photos informing buyers to reach you via other platforms such as Whatsapp or Facebook. (We understand the need for buyers and sellers to communicate with one another. The Chat Now function in Shopee provides an easy way for both parties to connect!)


2. Make your listing shine
No buyer will be interested in a listing that has poor quality photos. Flaunt your photography skills and create some quality shots - check out our tips here

Aside from that, be honest! Give your product an accurate and detailed description. Nobody likes a nasty surprise when it comes to making a purchase. Being truthful will increase your chances of obtaining positive ratings and reviews from your buyers.


3. Be respectful
We want to foster a safe environment for people to enjoy mobile shopping. Keep your content clean and suitable for everyone - this means no vulgar language, hate messages, or spam. As a community in Shopee, we urge all users to treat each other with kindness and respect. Whether you’re a buyer or seller, follow the guidelines here to ensure smooth transactions for everyone!


4. Maintain an excellent selling record 

Create a good customer experience by being attentive and responsive to your buyers' needs. Happy buyers are more likely to make repeat purchases and give you a positive seller rating.

Keep your selling record clean by maintaining sufficient stock and by shipping orders on time to reduce unnecessary cancellations, returns and refunds. To ensure a great experience for all users, Shopee may send a caution to sellers with poor selling records. In some cases, Shopee may also remove certain selling privileges (e.g. free shipping, preferred seller), lower your products' search ranking, limit or suspend your account access.

Here are some tips to maintain an excellent selling record: 


  • · Monitor and update your stock at least once a day 
  • · Provide a detailed and honest description, including actual pictures, of the items you are selling
  • · Respond to buyers' queries in a timely manner
  • · Ensure your products are in good condition before shipping
  • · Pack orders carefully to avoid damage during delivery
  • · Respond promptly to any refund requests
  • · If you have to cancel orders due to unforeseen events, inform buyers immediately with a valid reason





The Dont’s

1. Putting irrelevant or an excessive number of search terms in the title and description

It is important that users are able to quickly find what they are searching for. Putting in additional brands, keywords, or hashtags in the title or description that are irrelevant to the product may be flagged  and banned by our system. Examples of what not to include:

  1. Multiple brands in one listing name (e.g.,Nike Adidas Puma Reebok Under Armour Running Shoes)

  2. Mention of irrelevant brands in product description (e.g., Apple iPhone 6s product but mentions t Samsung or Nokia in product description)

  3. Repetitive key words (e.g., Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s)  



2. Creating multiple listings of the same product

Please do not create multiple listings of the same product. Such listings are automatically banned by our system.


3.   Misleading Pricing

Please do not list products at prices that you do not intend to sell them for (e.g., listing a product at P5.00 then asking the buyer to pay P300). Such listings will automatically be banned by our system.


4. Infringing content & impersonation
Any deceptive manner of impersonation is a serious offense in Shopee. If you choose to use someone else’s photo, respect their rights and give credit where it’s due.

Here are some examples of infringing content & impersonation:

- Collecting and using others’ personal data without their consent (e.g. contact details, photo)
- Using someone’s identity as your own for credibility purposes

Help us keep the Shopee community strong! If you find any user impersonating you or someone else, please contact us here.


5. Counterfeit & imitation products
Only genuine products can be listed on Shopee. Please be aware that counterfeit products are prohibited. Shopee reserves the right to report and delete any listing of a counterfeit nature.


6. Posting services
Shopee does not allow users to list services on the platform.


7. Return policy
Sellers are allowed to set their own return policy as long as it does not contradict with Shopee’s existing policy.


We all have a part to play in keeping the community safe. Shopee is an open environment for everyone to use as a platform to buy and sell on-the-go. Respect one another and let’s make this the best community for mobile shopping. If you spot any user breaching these rules, you can alert the Shopee team by reporting the user or product here. Kindly note that all decisions on whether to remove user or product will be at Shopee's discretion. 


8. Abusive behaviors and Scamming

 All voucher codes, rebates and subsidies are meant to help sellers promote sales and grow their business. The following behaviors in any forms are strictly prohibited on our platform:

- Fake order creation
- Voucher abuse

- Subsidy and rebates abuse

- Scams

 

We monitor all user accounts and make sure users comply with our community rules. Violation of these rules will result in a range of actions including but not limited to the following:

- Permanent account suspension

- Freezing of funds under Shopee Guarantee, for investigation purposes
- Civil actions, claim for damages and/or interim or injunctive relief.



Your feedback is of utmost importance to us and we would love to hear from you! Contact us at support@shopee.ph or 02 880 5200, if you have any queries or suggestions!


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